Customer Care – Portuguese

Hybrid work  |   Permanent contract

💻 Job characteristics

Contract:
Permanent
Hours:
Full time
Department:
Marketing & Customer Experience
Vacancies:
1

🚀 Your New company

You will join a multidisciplinary team of over 90 professionals working in 4 different European locations including engineers, designers, consultants and managers.
Working closely with the commercial team you will ensure and deliver the management of digital HR products with a focus on user needs and concerns.
You will work with big companies who will present you with new challenges on a daily basis. Challenges that we will overcome together. We cannot predict the future, but what we can assure you is that no two days are ever the same when you work at Vip District.

⌨️ Your new position

We are looking for someone with a strong background in service and resolution to join our Customer Experience department as a Customer Service Agent. In this position you will be responsible for providing optimal service and attention to our customers with a focus on the domestic and Portuguese market. You must therefore be a native Portuguese speaker.

Responsabilities:

  • Address questions or issues raised by company clients through the online form (Zendesk tool), phone calls, email and chat.
  • Redirect specific requests that cannot be resolved by the agent to the corresponding area and proceed with their follow-up.
  • Manage and resolve incidents with advertisers and affiliate networks (cashback-type discounts).
  • Follow up and resolve the cases assigned to the agent.
  • Detect any pattern of complaints about the same process which may arise and report this.

🕵️‍♀️ What are we looking for? (requirements)

  • Portuguese: native level
  • Spanish: native/bilingual level
  • English: minimum level B2
  • A passion for new technologies and innovations
  • Studies related to computing, technology, communication, tourism, etc.
  • Minimum 2 or 3 years experience in the customer service department of an e-commerce company
  • Typing (minimum 250 ppm).
  • Experience with ticketing platforms, previous experience with Zendesk highly valuable
  • Proactive, decisive and flexible character.
  • Outstanding attention to detail
  • Enjoys working in a team and has a collaborative nature
  • Excellent communication skills, both spoken and written (there will be a written essay test in Portuguese, Spanish and English to verify level).

🕵️‍♀️ We’d also love it if … (favourable, not required)

  • Experience with Freshdesk and affiliate networks (cashback)
  • Knowledge of database queries (SQL)
  • Languages: French, German or Dutch

📋 What do we offer?

You will work in an agile and dynamic environment in which you will interact with major companies and brands. You will be part of a team of experts in digital marketing and account management with whom you will have to work hand in hand to consolidate communication strategies, using your experience to contribute new ideas. You will have a great opportunity to learn from a multidisciplinary team focused on the development of new digital products and services. In addition, you will have the opportunity to liaise with international or multi-country clients and to work on a day-to-day basis with them.
In addition, as experts in employee motivation and loyalty, these will be your benefits for working with us:

Flexible working hours

Hybrid work
home and office

Incentive programs

Big brand discounts

Language classes

Flexible remuneration

Restaurant tickets

Company events

And much more!

Flexible working hours
Hybrid work home and office
Incentive programs
Big brand discounts
Language classes
Flexible remuneration
Restaurant tickets
Company events
And much more!

💪🏻 About Vip District

80-100 employees
+6 million active users
+550 clients
+10 years in this field
4 different European locations

🤩 We are waiting for you!

If after reading this, you would like to work in Vip District, click below and let’s talk.

I am interested!

Job Characteristics

Contract:
Permanent
Hours:
Full time
Department:
Marketing & Customer Experience
Vacancies:
1

About Vip District

80-100 employees
+6 million active users
+550 clients
+10 years in this field
4 different European locations

Where you will work

Avenida Diagonal, 188. Planta 5ª
08018 (Barcelona)

Do you want to succeed with us?

Take a look at our vacancies and, if your profile meets our needs, don’t think twice about applying. We are waiting for you!

See available offers

Do you want to succeed with us?

Take a look at our vacancies and, if your profile meets our needs, don’t think twice about applying. We are waiting for you!

See available offers