Senior Operations Manager – Germany

Hybrid work  |   Permanent contract

💻 Job characteristics

Contract:
Permanent
Hours:
Full time
Department:
Expansion
Vacancies:
1

🚀 Your New company

Vip District provides digital and SaaS solutions to improve engagement and retention of thousands of employees and customers of international companies from various sectors. 

Since its foundation in 2012 in Barcelona Vip District has been growing to 6 offices across Europe. 

You will join a multidisciplinary team of over 100 professional engineers, designers, developers, consultants and managers.

We cannot predict the future, but what we can assure you is that no two days are ever the same when you work at Vip District.

⌨️ Your new position

Are you looking for the next career level? Are you ready to take on responsibility? We are hiring you as a Senior Operations Manager  to join our growing team in our newly opened office  in Düsseldorf / Germany. 

That involves adoption of your product portfolio to local German market needs, heading our customer success team and supporting sales and key account management. The role is both client-facing and you will have contact with internal stakeholders in different countries.

⌨️ Your responsibilities

  • Contract local merchants to be included in our corporate discounts & benefits portal
  • Adapt processes to local German needs 
  • Ensure long-term relationships with our clients with consistent and proactive communication, identifying their needs and building engagement
  • Liaising with merchants and clients to create and evaluate promotions within our corporate discounts & benefits portals
  • You’ll be the POC for client launches, including coordination with the different teams and areas involved (on the customer side and also internally with product, design, operations and corporate teams in different countries)
  • Provide dedicated operational and technical support for accounts of different tiers by email and phone, and escalate issues to the tech and operational teams
  • Coordinate content and material for different client promotions
  • Support the Sales team in maximising upsell opportunities

🕵️‍♀️ What are we looking for? (requirements)

  • At least 4 years experience in a similar role, in project, operations or key account management
  • You have technical understanding of our solutions, digital marketing or advertising
  • You use data to make decisions and improve processes
  • You’re a fan of the digital world, and you enjoy experimenting with platforms and technologies at the user level
  • You are organised and have the ability to work in a multi-tasking and multi-client environment
  • You are detail-oriented: the devil’s in the detail, right?
  • Excellent interpersonal and communication skills make your profile a perfect fit for our team
  • Native German is a must and advanced level of English (C1), Spanish is a plus

📋 What do we offer?

In your working environment, you will be surrounded by experts in employee engagement, loyalty and incentives using state-of-the-art digital solutions in affiliate and incentive marketing. You will benefit from ongoing learning and be supported by a company strategy based on the continuous innovation of our service platform. 

In addition, as experts in employee motivation and loyalty, these will be your benefits of working with us:

Flexible working hours

Hybrid work
home and office

Incentive programs

Big brand discounts

Language classes

Flexible remuneration

Restaurant tickets

Company events

And much more!

Flexible working hours
Hybrid work home and office
Incentive programs
Big brand discounts
Language classes
Flexible remuneration
Restaurant tickets
Company events
And much more!

💪🏻 About Vip District

80-100 employees
+6 million active users
+550 clients
+10 years in this field
4 different European locations

🤩 We are waiting for you!

If after reading this, you would like to work in Vip District, click below and let’s talk.

I am interested!

Job Characteristics

Contract:
Permanent
Hours:
Full time
Department:
Expansion
Vacancies:
1

About Vip District

100 employees
+6 million active users
+700 clients
+10 years in this field
6 different European locations

Where you will work

Do you want to succeed with us?

Take a look at our vacancies and, if your profile meets our needs, don’t think twice about applying. We are waiting for you!

See available offers

Do you want to succeed with us?

Take a look at our vacancies and, if your profile meets our needs, don’t think twice about applying. We are waiting for you!

See available offers